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Terms & Conditions of Sale

Goods are supplied and services rendered in accordance with the company’s terms and conditions of sale on application for credit, including deed of suretyship. Copies of such documents are already in your possession and/or available on request.

In particular, the company wishes to draw attention to the following provisions contained therein:

    1. Interest will be charged on all overdue accounts at prime +3% and settlement discounts will be forfeited.

    2. Ownership in the goods shall not pass until the full purchase price is paid.

    3. The company shall not be liable for any direct, indirect, incidental, consequential, reliant, special or punitive damages.

    4. Regulators, rectifiers, globes, fuses and diodes are not returnable.

    5. Please note, no returns for refunds will be paid after 7 days from purchase date, returns after 7 days will be credited to your account at our sole discretion. Please also note that all returns must be in their original packaging.

    6. No cash refunds will be paid from Trysome branches, all refunds will follow the company refund policy via an EFT from our Head Office, which could take up to 10 working days from date accepted at Head Office.

    7. No cheques will be accepted, unless the cheque is bank guaranteed and prior arrangement was made with management in this regard.

 

Warranty Policy


 

warranty

  1. Trysome warrants that all products will be covered for manufacturing faults. Trysome’s warranty does not, however, extend to rectifiers, regulators, globes, fuses and diodes.

  2. All products supplied by Trysome, are supplied and provided on the condition that we cannot be held responsible in the event that they are used for any other purpose than that specified by the manufacturer. Trysome’s warranty, therefore, does not cover misuse, abuse, incorrect fitment and applications, and/or consequential damages.

  3. The customer or purchaser accepts that it is their responsibility to ensure that the product is used in accordance with the manufacturer’s instructions.

  4. The commencement date of all warranties is the date of invoice to the purchaser unless otherwise agreed by Trysome in writing.

  5. Every failed product is not always a warranty claim and the customer must understand that a full assessment of the product has to be completed in order to establish if the failure is in any way due to a manufacturing defect, which would be the only basis of an accepted warranty claim.

  6. Units can be replaced, repaired or refunded at Trysome’s sole discretion. Refunds will only be considered if product is complete, unopened and according to original specifications i.e. no modifications affected, whatsoever and parts are returned within a 7 day period from date of invoice, or if Trysome is unable to provide a new unit or repair the unit in question. Replacement units can be supplied, provided all relevant paperwork is completed, official order number for account customers and receipt of full payment for Cash/ COD customers. Warranty cover for any replacement unit refers to original invoice and date. Replacement units only carry the balance of original warranty period.

  7. Should a warranty claim be validated, if Trysome so agrees, the cash amount advanced for the replacement unit will be refunded within 10 working days of receipt by HO of all completed documentation. If the replacement unit was granted against an account, the account will likewise be credited within this 10 working day period.

  8. Should the warranty be rejected, no refund or credit will be granted.