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Internal Sales Coordinator

Reports to: Branch Manager

 

Job Purpose

A Counter Sales Coordinator’s (CSC) role in a company entails supporting the sales team in attaining the monthly as well as annual targets and operates with management and clients to determine business requirements. A CSC is instrumental in assuring focused and productive communication with the new and existing clients, external distributors, representatives and agents. A CSC resolves all inquiries from the clients and ensures customer satisfaction. A CSC is responsible for different kinds of administrative functions essential for everyday operation of the system and fulfilment of the company offers.
 

Responsibilities
  • Maintaining a healthy relationship with existing customers while opening new accounts.
  • Providing sales and administrative support to your Area Partner (Account Manager)
  • Supporting the sales team in attaining sales targets.
  • Preparing proposals, sales reports, and presentations.
  • Follow up of quotes and orders on a daily basis.
  • Maintaining an efficient work environment.
  • Promoting the facilities of the organization to fresh and existing customers through a proactive approach.
  • Coordinating and responding to all requests of internal meetings.
  • Attending Trade Shows and assisting with sales promotional events
  • Assess customer needs telephonically and accurately quote part requirements
  • Receive orders for parts required by customers
  • Inform direct superior on prices to be negotiated to secure large orders
  • Update knowledge of products being sold
  • Report to supervisor any complaints or problems carried over by clients and update customer complaint to the SAP system
  • Attend all sales meetings and training sessions
  • Update and maintain all customer records and ensure continuous improvement of the CRM Database.
  • Check catalogues or computer databases to identify and locate required parts.
  • Ensure that sale is dispatched promptly and customer is satisfied
  • Keep accurate sales records and lost sales records in accordance with ISO requirements
Accountabilities
Ensures that targets are achieved and that the company generates new business through constant customer satisfaction. Supports the External Sales Representative in their duties, and that COD customers and staff pay outstanding invoices timeously
 
Education/Experience/Skills
  • Matric
  • Certificate in sales and Marketing
  • 1-2 years sales experience in motor/mining industry
  • Computer skills (Full MS package)
  • SAP Essential
  • Auto Electrical knowledge
Attributes
  • Personality: Articulate, well-spoken individual with a flair for sales and dealing with people.
  • Business and Selling Skills: Must be an excellent telephone communicator
  • Excellent customer service and communication skills.

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